If you have been considering moving your websites to Bluehost, you may have also recently heard that EIG took over Bluehost. If so, you may also have heard what a bad reputation they have and that, now they own Bluehost, that company may be a host to avoid.
Is this true, though, or is Bluehost likely to be just as good as it ever was?
What or who is Endurance International Group? — One of the drawbacks about EIG is that they are one of the world’s biggest companies when it comes to hosting. This is because they have slowly sat back, watched the market grow and then bought hosting company after hosting company. To a point nowadays they own more than 60 hosting companies with more likely being bought up by them soon.
The problems with EIG — As they own so many hosting companies, EIG often does not care if a customer is happy or not. This is because what often happens is a customer gets angry and threatens to leave EIG. The problem comes in, however, when half the companies they would be considering transferring to are owned by EIG as well.
That means there is very little incentive for EIG to offer good customer service, no matter what your problem or how long you have been with the company.
Scaling down personnel after a new acquisition — One reason why Bluehost services may worsen now EIG owns them is that they tend to buy a company, move on in and then start laying off staff. This is due to their wanting to consolidate staff with every other organization they own, as this allows them to cut costs by cutting labor.
Mass outages — Bluehost tends to be very reliable when it comes to having good uptime for the sites they host. Since they were bought up by EIG, however, they have had several large outages that have lasted half a day or more. That is half a day when your websites are not online and are, thus, losing money.
If you want to go with a hosting company that does not have mass outages, you may be better staying with the company you currently have, or looking for one that is not owned by EIG.
Will EIG improve or worsen Bluehost? — While many doomsayers are convinced EIG will be terrible for Bluehost, that does not have to be true at all.
In fact, when you look at some of the positive things people are saying about their new dealings with EIG, it may just be that the company is going out of its way to get this merger right.