Corrections at the Hub
Technology articles age quickly. A menu moves, a rule tightens, a product is renamed, and a guide that was accurate in spring is slightly off by autumn. Mistakes of our own happen too. This page explains how both are handled, so readers know what to expect after reporting a problem.
Reporting an error
Email inbox@pescadoresdegalapagos.org with the article title or address, the sentence in question and what you believe is correct. If the issue depends on your device, app version or country, include that as well. A screenshot can help, as long as it shows no personal information. The contact page has a few more tips for writing a message that is quick to act on.
What happens after you write
- The relevant writer checks it. Whoever covers the subject compares your report with current official material, as described on The Sources We Lean On.
- A second writer confirms. For anything beyond a typo, another team member reviews the change before it goes live.
- The page is updated. Simple fixes usually go up within days. Larger rewrites can take longer when a subject needs fresh research.
- You hear back. If you asked for a reply, we let you know what changed, or why the original wording stays.
Updates versus corrections
| Kind of change | Typical case | What readers see |
|---|---|---|
| Routine update | A settings path renamed in a new software version | Text revised; the article's revision date changes |
| Correction | A rule, definition or step that was wrong when published | Text fixed and a short note added at the end of the article |
| Typo or wording | A misspelling or clumsy sentence | Fixed quietly |
Corrections notes stay on the page so readers who acted on the earlier version can see what changed.
Areas that get extra attention
Pages in Insurance and Travel depend on rules that change often, so reports about them are prioritised. The same goes for any step that could lead to lost data, such as clearing app storage or reinstalling software, where an outdated instruction could cost a reader more than a few minutes.
When we disagree
Occasionally a report describes a situation that differs from the general case the article covers, for example a policy with unusual terms. In that case the article may stay as it is, but we often add a line noting that exceptions exist. Either way, the writer who handled your message explains the decision.
Disputes about named companies
If you represent a business mentioned in an article and believe a factual statement about it is inaccurate, write with the details. Factual errors are fixed; opinions about whether something suits readers remain the writers' call. The terms that cover named companies and links are set out in Hub Terms of Use.
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